Returns & Refunds
Clear support when an order needs another look.
If you have a question about returning an item, requesting a refund, or reporting an order issue, contact Curiora before sending anything back. Our team can review the details of your order and explain the available next steps for your specific request.
Start with the order details, and we will review the request from there.
Return and refund questions can be different from order to order. The clearest first step is to contact us with the information that helps identify the purchase and understand what happened.
Please do not send an item to the business address or another location unless Curiora has confirmed the return instructions for your request. This helps avoid delays and keeps the review connected to the correct order.
A simple path from your question to the next step.
Contacting us first gives our team the information needed to review the order before any item is sent back.
Contact Curiora
Tell us which order and item your question relates to, along with a short description of the reason for the request.
Share Useful Details
Include relevant information about the item and, when helpful, clear photos that show the condition or order issue.
Request Review
Our team will review the information provided and determine what return or refund options can be offered for that request.
Follow the Instructions
If a return is needed, use the instructions provided by Curiora rather than mailing the item independently.
A few details can help us understand the request more clearly.
You do not need to prepare a complicated report. A concise message with the right order information is usually the most useful place to begin.
Return and refund requests are considered in the context of the specific order.
The information available for each request can be different, so we avoid treating every situation as exactly the same before reviewing the details.
The Order Details
We identify the order and item involved so the request can be connected to the correct purchase information.
Order contextThe Reason for the Request
We consider whether the request relates to an order problem, item condition, return question, refund question, or another concern.
Request detailsThe Available Resolution
After review, Curiora will communicate the next steps and any return or refund options available for the specific request.
Next stepsIf something about the order is not right, contact us with the details.
If you receive an item that appears damaged, incorrect, incomplete, or otherwise different from what you expected from the order, let us know what happened so the request can be reviewed.
Contact SupportA few things to know before sending anything back.
Contact Before Returning
Please obtain return instructions from Curiora before mailing an item. Sending a package without confirmed instructions may make the request harder to identify or process.
Business Address Is Not Automatic Return Approval
Our published business address should not be treated as a confirmed return destination unless our team specifically provides it for your request.
Request Timing Can Vary
The next steps and timing for an individual return or refund request will be communicated after the order details have been reviewed.
Common questions about getting started.
For questions about a specific order, contact Curiora so the request can be reviewed using the correct purchase details.
How do I start a return request?
Should I mail the item back before contacting Curiora?
Is the Curiora business address automatically the return address?
What information should I include if an item arrived with a problem?
How will I know what refund or return option is available?
How can I contact Curiora directly?
Send us the order details before sending the item anywhere.
Curiora can review your return, refund, or order issue request and provide the next steps based on the information connected to that order.